{"id":12,"date":"2026-11-03T13:15:18","date_gmt":"2026-11-03T09:15:18","guid":{"rendered":"https:\/\/ashabi.ae\/?page_id=12"},"modified":"2026-11-03T13:15:18","modified_gmt":"2026-11-03T09:15:18","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/ashabi.ae\/en\/refund-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644"},"content":{"rendered":"
\n

Refund Policy<\/p>\n\n\n

Returns & Refunds<\/h1>\n\n\n

At ASHABI, your complete satisfaction matters to us. Because shilajit is a consumable food product, the following terms apply to protect the safety of all our customers.<\/p>\n\n<\/div>\n\n\n

\n
\n

Last updated: 3 November 2026<\/p>\n\n\n

1. Unopened products<\/h2>\n\n\n

You may request a return within 7 days of receiving your order, provided the product is sealed, unused and in its original packaging.<\/p>\n\n\n

2. Opened products<\/h2>\n\n\n

For hygiene and product-safety reasons, opened products or products with a broken seal cannot be returned or exchanged unless they are damaged or defective.<\/p>\n\n\n

3. Damaged or incorrect items<\/h2>\n\n\n

If your order arrives damaged, broken or different from what you ordered, contact us within 48 hours of delivery with clear photos of the product and packaging. We will send a replacement or issue a full refund, including the delivery fee, at no cost to you.<\/p>\n\n\n

4. Cancelling an order<\/h2>\n\n\n

You can cancel your order free of charge before it ships by contacting us on WhatsApp. Once shipped, it is treated as a return under this policy.<\/p>\n\n\n

5. How to request a return<\/h2>\n\n\n

Message us on WhatsApp at +971 50 405 7376 or email theashabi.ae@gmail.com with your order number and the reason for the return. We will confirm your request and arrange collection.<\/p>\n\n\n

6. Delivery fees<\/h2>\n\n\n

Delivery fees are non-refundable unless the error is ours (a damaged or incorrect item). For other returns, the cost of collecting the returned item may be deducted from your refund.<\/p>\n\n\n

7. Refund method and timing<\/h2>\n\n\n

Once we receive and inspect the returned product, we process your refund within 3 business days:<\/p>\n\n\n

    \n
  • Card, Apple Pay or Google Pay: the amount is returned to the same payment method and may take 5 to 14 business days to appear, depending on your bank.<\/li>\n\n\n
  • Cash on delivery: the amount is transferred to your bank account (IBAN) within 5 business days.<\/li>\n<\/ul>\n\n\n

    8. Refused deliveries<\/h2>\n\n\n

    If a cash-on-delivery order is refused without a valid reason, we reserve the right to require prepayment for future orders.<\/p>\n\n\n

    Contact<\/h2>\n\n\n

    For any question about your order or this policy, the ASHABI team is ready to help on WhatsApp or by email.<\/p>\n\n<\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"

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